(Customer Service Stress Relief) |
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World Class Value Pack
(2 DVDs + Consulting)
A $259 value for only...$147.00
World Class Service DVD / Customer Service Stress Relief DVD / 30 Minutes of Telephone Consulting
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Download a 4 Page PDF Factsheet
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HVAC Instructor's Guide
Price: Free with purchase of 20 HVAC Customer Service Handbooks ($17.00 ea.).
You Get:
- A complete Customer Service Educational System
- Lesson Plans
- Learning Objectives
- PowerPoint File (34 Slides)
- Introductory Video
- Completion Exam (40 multiple-choice questions)
- CD loaded with PowerPoint, PDF Exams, Audio and Video Instruction
To order, contact Steve Coscia at 610-853-9836 or steve@coscia.com.
Purchase orders may be faxed to 610-853-1657 or mailed to Coscia Communications Inc., 1605 Melrose Ave, Havertown, PA 19083
$25 Shipping and Handling
*All products are shipped US Mail
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4-Page Training System FactSheet (PDF File)
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Customer Service Training System
A Complete System for Training Front-Line Employees
Price: $527.00
You Get:
- Five HVAC Customer Service Handbooks
- Two Training DVDs for Skill Development
- Two Audio CDs for Reminders
- PowerPoint File for Classroom Instruction
- Lesson Plan Instructions
- Employee Certificates
- Exam (Multiple Choice Questions)
- Five E-Learning Lessons (Site License)
- E-Bundle - Educational E-Book and mp3 Files
See what’s on the System CD
To order, contact Steve Coscia at 610-853-9836 or steve@coscia.com.
Purchase orders may be faxed to 610-853-1657 or mailed to Coscia Communications Inc., 1605 Melrose Ave, Havertown, PA 19083
$25 Shipping and Handling
*All products are shipped US Mail
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View These Resources
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PAL TOOLS - Progressive Adult Learning Resources
Two New Customer Service Training Resources
Price: $297.00
You Get:
- Jeopardy file in easy-to-use PowerPoint format
- Interactive Teamwork Exercises to enhance customer service learning
- All content correlates to Customer Service Training System and College Curriculum
- Includes Interactive Worksheets and Instructions
To order, contact Steve Coscia at 610-853-9836 or steve@coscia.com.
Purchase orders may be faxed to 610-853-1657 or mailed to Coscia Communications Inc., 1605 Melrose Ave, Havertown, PA 19083
$7.00 Shipping & Handling
*All orders shipped via US Mail
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Poster - Customer Service Flowchart
$27.00
Correlates to Steve Coscia's books and DVDs
Large 17" x 11" poster printed on heavy-duty stock
Methodical Problem Solving Sequence
Enhances Training & Instructional design
Serves as Daily Reminder to CSRs
$7.00 Shipping and Handling
*All products are shipped US Mail
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HVAC Customer Service Handbook:
How to Stay Cool when Customer get Hot
$24.00
You Get:
Scripts for handling every service situation imaginable.
The secrets and inside tips to retain and grow your customer base.
HVAC anecdotes based on case-studies and field work.
Additional Features:
- Extensive flowcharts designed to simplify your customer service operations.
- Interactive crossword to insure information retention.
$4.00 Shipping and Handling
*All products are shipped US Mail
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Customer Service Stress Relief (DVD)
$97.00
You Get:
- Learn how Stress impacts service professionals
- Faster Problem Resolution strategies
- Stay calm and productive even with Irate
Callers
- Proven to increase Employee Morale
- Includes a methodical 4 step Stress Cycle
$4.00 Shipping and Handling
*All products are shipped US Mail
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World Class Service (DVD)
$97.00
You Get:
- Discover Attitude and Aptitude correlation
- Leverage Tone of Voice as a strategic
tool
- Develop Listening Skills for greater
rapport
- Minimize errors and boost First-Call
Resolution
- Improve Follow Up for mutual closure
$4.00 Shipping and Handling
*All products are shipped US Mail
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World Class Service to
Maximize Sales (2 CD Set)
$77.00
You Get:
- A two-disc set with A proven, three-step problem solving system guaranteed to work.
- Ideas to boost upselling for additional revenue and profit.
- Easy-to-follow methods to improve your grace, diligence and professionalism.
$4.00 Shipping and Handling
*All products are shipped US Mail |
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Fantastic Customer Service
$20.00
-Co-Written by Steve Coscia
- More than 200 pages of insightful customer service strategies.
- Covers every facet of customer service delivery
$4.00 Shipping and Handling
*All products are shipped US Mail |
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Customer Service E-Bundle
$147.00
7 Downloadable Files for your PC, IPod or Laptop. Innovative and insightful ideas for today's fast-paced service environment. Take these educational files with you wherever you go.
- Service Excellence E-Book (60 pages)
- Mp3 Audio - Building Rapport with Customers
- Mp3 Audio - Dreaded Morning Customer Calls
- Mp3 Audio - Paying Attention to Details
- Mp3 Audio - Upselling to Boost Revenue
- Mp3 Audio - Averting the Service Placebo
- Mp3 Audio - Stable Problem Solving Strategy
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